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Terms and Conditions

 

Terms and Conditions foronline purchases from THK online shop

 

In these terms and conditions, the “company”,"we" and "our" will mean“Tso Hin Kee”& “Chor DynastyLimited”, "Website" will mean www.thkonlineshop.com and the"Customer" will mean any person, firm, company or body which placesan order with the Company. Please read these terms and conditions carefullybefore using the site. By using the site or any part of it, you agree that youhave read these terms and conditions and that you accept and agree to be boundby them.

 

 

1. General

 

1.1  The Company shallmake every effort to ensure that prices, details and sizes of productsdisplayed on this Website are up to date. Prices are subject to change withoutprior notice and all orders are subject to the Company's acceptance at its solediscretion and stock availability.

 

1.2  The Company shallmake every effort to ensure products displayed on this Website are in stock. Iffrom time to time products become out of stock, the Company may suggestalternative product(s) of similar value and style to the Customer foracceptance.

 

1.3  All orders aresubject to confirmation of final availability and the Company reserves theright to reject the order in the event that any of the products or deliveryservices requested is unavailable. In the event that we are unable to fulfillyour order, we will notify you by phone or email three Business Days beforedelivery. “Business Days” mean any day other than Saturday, Sunday or publicholidays.

 

1.4  We offer FREE localdelivery (Hong Kong only) for purchase normal product over HK$350, remote area surchargeHK$30 is required (pay upon delivery directly). For orders under HK$350, deliveryfee will be changed based on total weights, remote area surcharge HK$30 is required(pay upon delivery directly).

 

2. Breakage

 

TheCustomer is requested to examine the goods immediately upon delivery for anydeficiencies and/or damages. Claims (if any) must contact our customer servicehotline (852) 2690 2323 at the time of delivery, otherwise we shall have thediscretion to refuse your claim after delivery.

 

3. Delivery

 

3.1  We offer FREE localdelivery (Hong Kong only) for purchases over HK$350. Otherwise, transportationfee will be charged based on total weights. In both situations, remote area surchargeHK$30 is required (pay upon delivery directly).

 

3.2  We will processthe order(s) within three Business Days, after customer(s) placed the order(s)successfully. Our local default delivery company will be S.F. Express, and itwill take around 2-3 Business Days to deliver the product(s). “Business Days”mean any day other than Saturday, Sunday or public holidays.

 

3.3  FREE localdelivery service is only available in Hong Kong. Regarding the definition of HongKong remote area coverage, please refer to S.F. Express Terms and Conditions.

 

3.4  EMS is our overseasdefault delivery way. Once customer(s) place(s) the order(s) successfully, wewill notify you the final transportation fee by email within two Business Days.After payment successful via Paypal.Me link, we will process the product(s) delivery.“Business Days” mean any day other than Saturday, Sunday or public holidays.

 

3.5  The Company shall not be liable for any delay orfailure in its performance caused by or resulting from acts of God, fire,flood, accident, riot, war, government intervention, embargoes, strikes, labourdifficulties, equipment failures, or any other causes beyond the control ofCompany.

 

3.6  “Chor DynastyLimited”reserves the right to charge an additional delivery fee if therecipient is not available to accept delivery at the nominated delivery time.

 

3.7  We reserve theright to decline delivery of goods to any customer at our sole discretionabsolutely.

 

3.8  If there are anydiscrepancies of the delivery, i.e. the wrong item was picked or a product wasnot included in your order, please report within three days after delivery. Youcan contact us via telephone at (852) 2690 2323, via fax at (852) 2788 3057, orby sending email to : info@thk.com.hk . We will replace or refundproducts if such situation arises.

 

4. Payment Terms

 

4.1 Our e-store accepts payment by designated creditcards, debit cards or other designated electronic means as specified by us. Allproduct prices listed are in Hong Kong dollars.

 

4.2   Your offer topurchase made on website shall be subject to our sole discretion and may not beaccepted subject to the availability of stock. A final and conclusive invoicewill be presented to you upon delivery.

 

4.3 Website reserves theright to change the payment terms for any order without prior notice. 

 

5. Delivery Handling Time

 

5.1 Our office’sbusiness hours are Mon-Fri 09:00 – 18:00 (Saturday, Sunday and public holidaysclose).

 

5.2 Delivery service’sbusiness hours are Mon-Fri 09:00 – 18:00 (Saturday, Sunday and public holidaysclose).

 

5.3 Orders created andpaid for during our business hours will be processed within three Business Days.

 

5.4  In order to ensuretimely delivery arrangements, we adopt a cut-off time for order shipments is17:00 Mon to Fri. Therefore, orders created and paid for after cut-off timewill be handled on the next Business Day.

 

 6. Personal Data and PrivacyProtection

 

6.1 We will only use the Customer's personal data collected during theCustomer's purchase on the THK Online Shop in ordering, registration, pickupand delivery services as requested by the Customer. Where necessary, we willalso send the Customer's personal data to Hong Kong Post or other deliveryservice companies to make delivery arrangements.

 

6.2 We will keep Customer's personal data strictly confidential inaccordance with requirements of the Personal Data (Privacy) Ordinance

 

7. Pricing Policy

 

7.1  All goods' pricesand packaging are confirmed before the delivery confirmation. Promotional pricesare valid within the promotional period only, and only while supplies last.

 

8. Reporting Problems

 

8.1  If there are anyproblems with your order, discrepancies must be reported within 3 days ofreceipt. You can report the problem via telephone at (852) 2690 2323, via faxat (852) 2788 3057, or by sending email at : info@thk.com.hk

 

 

These terms and conditions shall begoverned by the laws of the Hong Kong Special Administrative Region, thePeople's Republic of China and the Customer and “Chor Dynasty Limited” agreesto submit to the exclusive jurisdiction of the Hong Kong courts. “Chor DynastyLimited” may revise these terms and conditions at any time without priornotice. If any dispute arises, “Chor Dynasty Limited”’s determination shall befinal. Where these terms and conditions are available in Chinese, the Englishversion is the governing version and shall prevail whenever there is adiscrepancy between the two versions.